We service copiers and printers. Our specialty is Sharp, Ricoh, Kyocera, and RISO copiers, Ricoh Aficio wide format printers, as well as HP and Lexmark printers.
AAA technicians are certified by the manufacturer on all models we sell; also fully trained on connectivity.
As an authorized copier dealer, stringent guidelines have to be met, including service training on any model before your dealership is allowed to stock one. In that respect, Sharp, Ricoh, Kyocera, and Riso make sure we have the in-depth knowledge to keep your equipment performing for every angle of your business Having been a copier dealer for over 25 years, we have in stock an extensive inventory of parts and supplies necessary to keep your digital imager running at optimal performance.
We have come a long way from the stand alone copier of 20 years ago and because of the integrated products that are now an integral part of today’s office, our service and support technicians are no longer mechanics. They have to have the knowledge of all the various enhancements now available, including printing, scanning and faxing as well as the expertise of how your network is configured and how to place our product on your network.
We have a state of the art dispatching system. Our technicians carry laptops and iPhones that connect them to our office computers. When a call is placed by someone at your office, the call is entered and it shows up on the technicians’ screen. Each technician has an assigned territory to provide faster response time. That technician can see all of his calls and make the determination of how to plan his route to provide the most efficient customer service. The laptop and iPhone provide the technician with the contact information, phone number, machine model and serial number, what type of contract the machine is under, and also displays the last three service calls. The technicians have online access to parts manuals and troubleshooting guides at their fingertips.
To request service on a device that has an AAA sticker on it click here
To request service on a device that AAA has never serviced before let us know the make and model of your current equipment when you fill out the contact us form.